Privacy Policy
This Privacy Policy describes how Reveuse Leather (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when you visit, use our services, or make a purchase from reveuseleather.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
Please read this Privacy Policy carefully. For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for legal or regulatory reasons, such as updates to the Australian Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs). We will post the revised Privacy Policy on this page, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
In line with the Australian Privacy Principles (APPs), we collect and use personal information necessary for providing our Services. We have collected personal information from you over the past 12 months from a variety of sources, depending on how you interact with us.
Information We Collect Directly from You
In compliance with APP 3 (Collection of solicited personal information), we may collect:
- Contact Details: Name, address, phone number, and email.
- Order Information: Name, billing address, shipping address, payment confirmation, email, and phone number.
- Account Information: Username, password, security questions, and other account security information.
- Customer Support Information: Information provided when contacting us, such as messages or support requests.
Some features of the Services may require specific information. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We automatically collect data about your interaction with our Services ("Usage Data") through cookies, pixels, and similar technologies:
- Usage Data includes device details, browser type, network connection, IP address, and other information about how you interact with the Services.
Information We Obtain from Third Parties
In compliance with APP 6 (Use or disclosure of personal information), we may obtain information about you from third-party vendors and service providers, such as:
- Service Providers: Companies supporting our Site and Services, such as Shopify.
- Payment Processors: Entities that collect payment details to fulfill orders and provide requested products/services.
Any information obtained from third parties is handled per this Privacy Policy and in compliance with the Australian Privacy Act.
How We Use Your Personal Information
Providing Products and Services
We use your personal information in accordance with APP 6 to fulfill our contract with you, including processing payments, fulfilling orders, sending notifications, managing your account, arranging shipping, and handling returns and exchanges.
Marketing and Advertising
In compliance with APP 7 (Direct marketing), we may use your personal information for marketing and promotional purposes, such as to send you marketing emails or show advertisements.
You may opt out of receiving marketing communications at any time.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action on potential fraud or illegal activities.
We take reasonable steps, per APP 11 (Security of personal information), to protect your personal information.
Communicating with You and Improving Services
We use your personal information to provide customer support and improve our Services.
Cookies
Our Site uses cookies and similar technologies in compliance with APP 1 (Open and transparent management of personal information) to:
- Power and improve our Site and Services, remember your preferences, run analytics, and help us understand how users interact with the Services.
For information about cookies related to Shopify, see Shopify's Cookie Policy.
Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Note that doing so may impact the functionality of the Site.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances, in accordance with APP 6:
- Service Providers: Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business Partners: Business and marketing partners to provide services and advertise. Business partners will use your information per their privacy policies.
- Upon Your Request or Consent: When you direct or consent to our disclosure, such as with social media widgets or login integrations.
- Corporate Group: With our affiliates, as part of our legitimate business interests.
- Legal or Regulatory Obligations: To comply with legal obligations or protect the Services, our rights, and the rights of others.
Third Party Websites and Links
Our Site may contain links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites. Information shared on these platforms may be viewable by other users of the Services or third-party platforms without limitation.
Children's Data
Our Services are not intended for children, and we do not knowingly collect information from children, in compliance with APP 3. If a parent or guardian believes a child has shared personal information, please contact us to request deletion.
Security and Retention of Your Information
We take reasonable steps, as required by APP 11, to protect your personal information. Information transmitted to us may not be secure, and we recommend avoiding insecure channels for sensitive communications.
Retention of personal information depends on various factors, including maintaining your account, legal obligations, dispute resolution, and contract enforcement.
Your Rights (Australian Privacy Act)
Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have certain rights regarding your personal information:
- Access and Correction: Per APP 12 (Access to personal information) and APP 13 (Correction of personal information), you may request access to your information or ask for corrections.
- Anonymity and Pseudonymity: You have the option to use our Services anonymously or pseudonymously if it’s lawful and practical (APP 2).
- Opt-Out of Direct Marketing: Per APP 7, you may opt out of receiving direct marketing communications.
- Complaints: If you have concerns about our handling of your personal information, you can contact us using the details below, and we will address your complaint per APP 1 (Open and transparent management of personal information).
Complaints
If you have complaints about our handling of personal information, please contact us using the details below. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
International Users
We may transfer, store, and process personal information outside of Australia. For data transfers outside of Australia, we take reasonable steps to protect your personal information as required under APP 8 (Cross-border disclosure of personal information).
Contact
For questions or to exercise your rights under the Australian Privacy Act 1988, please contact us at:
- Email: info@reveuseleather.com.au
For data protection purposes, we are the data controller of your personal information unless stated otherwise.
Last Updated: October 26, 2024